Return & Refund Policy

At Kitty Store, we are committed to providing you with high-quality products and excellent customer service.
However, if an item does not meet your expectations or arrives defective, our return and refund policy ensures you have a smooth and hassle-free experience.

1. Return Period

You have 7 calendar days from the date you receive your order to request a return or report any issue.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.

  • All accessories, manuals, and gifts included in the package must be returned.

  • Hygiene products such as toothbrushes, whitening kits, and electric toothbrush heads cannot be returned if they have been opened or used for health and safety reasons.

  • If the product is defective or damaged, you must provide photos or videos as proof before returning it.

3. Return Process

  1. Contact our customer service via WhatsApp or email:
    📧 contact.kittystore@gmail.com

  2. Provide your order number and the reason for return.

  3. Wait for our team’s confirmation before sending the product back.

  4. Once approved, we will share the return address.

⚠️ Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item:

  • If the return meets all conditions, we will process your refund within 5 to 10 business days, depending on your payment method.

  • If the item does not meet the return requirements, no refund will be issued.

5. Non-Returnable / Non-Refundable Items

  • Products that have been opened or used.

  • Oral care products such as electric toothbrushes, whitening kits, and replacement heads once unsealed.

  • Items damaged due to misuse after delivery.

6. Exchanges

If you wish to exchange a product (color, model, or variant), please contact us. Exchanges are possible only if the item is in stock.

7. Contact Our Support Team

For any questions, return requests, or refund updates, please contact us:
📧 contact.kittystore@gmail.com
Our team is available 7 days a week to assist you.

Pro Tips to Boost Trust & Sales

  • Place this policy in your website footer.

  • Add a small FAQ section under it with questions like:
    “Can I return an opened toothbrush?”
    “How long does it take to get my refund?”

  • Include a « Contact Us » button for instant customer support.